Testimonials

The following feedback is from currently accredited operators who found the process of achieving tourism accreditation a real benefit to their business.

‘Going through the Tourism Accreditation Program has been an excellent way to check if our business processes are up to date and effective. We felt that we now know that we are operating in a manner that is proven to be best practice for a tourism operator. The process forced us to look at all aspects of our operations and administration and we now have the ongoing benefit of fully documented administrative and operational procedures and training programs.’

Karen Rees, Deputy Director, Premier Travel Tasmania Pty Ltd

“Acting as a consultant for the mainland proprietors of Seaview Retreat on Bruny Island residential accommodation who were seeking accreditation by the Tourism Industry Council of Tasmania, I found the accreditation process quite straightforward. Coincidentally, being an accredited environmental auditor, I found the guidance templates for applicants to be comprehensive but quite easy to follow. More importantly, these templates provided Seaview Retreat with a better understanding of the marketing strategy and pricing policy needed to ensure it is a commercial success, and also to determine what advertising materials should be prepared. In addition, the procedures developed for operating the Retreat will be an ongoing help to the Property Manager who manages this beautiful Adventure Bay accommodation.”

Barry La Fontaine, Lead Auditor EMS (Quality Society of Australia)

"More of our guests have specified the Accreditation Tick as influencing their decision to choose us than any other factor - such as rating programs and industry memberships."

Tony, Brooklands Heritage B&B South Australia

“I feel the accreditation process is very important to maintaining a strong and active business. The review is great for taking a good look at what and how the business is going and a good chance to reflect on possible changes that have either taken place or should take place."

Robyn, Chaff Mill Village South Australia

"The accreditation process was a collaborative effort between different departments and allowed us to focus on a single mission - to provide quality products and exceptional customer service to all visitors."

Palandri Cellar Store Café Western Australia

"The importance of accreditation to organisations in the tourism industry cannot be overstated. The accreditation process, in fact, reinforced many of the strategies we already employed in producing a quality training product. It was also useful as a continuous improvement model in many areas, including customer service and risk management. As a result, we would encourage others to work systematically through the process, and to seek advice from organisations with accreditation."

Western Australia Maritime Training Centre